Orders & Returns
Placing an Order
Once your order is placed, you will receive an order confirmation email from us. For changes or cancellations to your order, please contact Customer Service within 24 hours of placing your order. If your order process has begun, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.
If you prefer not to place your order online, you may contact Customer Service to assist you with placing an order over the phone.
We accept all major credit cards, Paypal, online store credit and gift cards. Your credit card will be charged when your order ships. Applicable sales tax will be charged on all orders when necessary.
Promotions and Discounts
You may use one promotion code per order. Once you enter your promotion code at checkout, your savings will be applied to your order. All items purchased on sale are FINAL SALE and shipping charges are non-refundable. Promotions and discounts cannot be applied to sale items. Promotions and discounts cannot be applied to previous orders. We do not offer price adjustments at this time.
Please note that promotion codes require account log-in to use. If you are having trouble applying a discount code, try creating or logging in to a JenniKayne.com account.
Return PolicyWe accept returns within 21 days from the delivery date and store credit within 30 days from the original purchase date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. Footwear must be returned in their original shoebox and placed in a shipping box. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items, intimates. swimwear. furniture, beauty products, candles, and apothecary are FINAL SALE. Shipping charges are non-refundable.
For your convenience, items purchased at JenniKayne.com can be returned to any Jenni Kayne store. You must follow the guidelines in our return policy and have your invoice with you at the time of return. See more details below.
Online Return Process
To return an online order via mail, place your prepaid FedEx label on the return package along with the original invoice, securely seal it and drop it off at your nearest FedEx store. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 10-12 business days. All sales taxes will be refunded, however original shipping charges are non-refundable. You will receive an email notification when your order has been refunded. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Jenni Kayne cannot accept responsibility for any packages lost, stolen or damaged in transit. Please mail all returns to: Jenni Kayne Online Returns 2301 E 7th Street, Suite C-250 Los Angeles, CA 90023 USA
In-Store Return Process
Online orders may now be returned to any of our retail stores. To return an online order in-store, bring the item(s) and your invoice to any Jenni Kayne store. Refunds will be made in the form of the original payment. We cannot accept returns on orders placed online with PayPal. You must follow the guidelines in our return policy and have your invoice with you at the time of return.
We are not able to process online exchanges. If you would like a new size or color, you may return the original item and then place a new order. If you need assistance, please contact us.
Shipping Fees and Delivery Time
We have experienced an unprecedented volume of orders and will ship all orders, regardless of shipping method, within 3 business days of the order receipt. In addition to our own processing timeline, your order may encounter delays from FedEx due to Covid-19, high volume of eCommerce orders, and weather delays. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 1-2 days for it to arrive via FedEx before contacting us at email@example.com.Important note on Expedited orders: If an expedited shipping method is selected, delays can still occur that are out of our control and we are not able to guarantee that your package arrives by a certain date. Please take this into consideration when placing an expedited order. We cannot refund expedited shipping charges if the order was shipped with the selected shipping method within 3 business days of receipt. We apologize for any inconvenience. Thank you for your patience and understanding during this time.
FedEx Ground shipping is free for all orders. We offer FedEx Ground, 3 Day Air, and Next Day Air for orders shipping within the United States. Please note that heavier orders are subject to higher shipping fees. For orders shipping to Alaska and Hawaii, we only offer FedEx 3 Day Air or Next Day Air. For FedEx 3 Day Air or Next Day Air, orders must be placed before 1pm PST. Orders are processed within 48 hours of receipt. Orders placed on weekends or holidays will begin processing on the following business day. We do not offer Saturday delivery or accept PO Boxes for delivery. Orders over $500 require a signature upon delivery. We are not liable for any signed-for packages.
|FedEx Ground Shipping||Free|
|FedEx 3rd Day Air||$20|
|FedEx Next Day Air||$45|
Furniture pieces that ship with FedEx will be sent with FedEx Ground and have an estimated delivery time of 7-10 business days. Customers will receive the FedEx tracking number once the item ships. Furniture pieces that require white glove delivery have an estimate delivery time of 4-6 weeks. Customers will receive an email from customer service confirming the delivery has been scheduled with the white glove delivery tracking number. Customers will be contacted by the delivery service once the delivery service is close to the delivery address to schedule the delivery date and time that works best. For additional questions regarding furniture orders and delivery, please contact firstname.lastname@example.org.
Rug Shipping and Return Policy
Rug sizes 2x3, 6x9, 5x8 and 8x10 will ship FedEx Ground. Rug orders will be charged a 10% shipping fee. Rug size 9x12 will ship white glove delivery. Oversized rugs (9x12’) will have a 10% + $99 extra shipping and handling fee. We offer free returns for 2x3, 6x9, 5x8 and 8x10 rugs. 9x12 rugs will be charged a $149 return fee. Rugs returned must be in original condition, unused. We reserve the right to deny a refund, exchange or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. To return the rug, please contact email@example.com.
Eligible Items to Ship Internationally
At this time we can only ship Clothing, Shoes, Slippers, Pillows & Blankets, & Handbags. Furniture and all other items are excluded from International Shipping.
Our international shipping currently includes Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
We ship all international orders with FedEx International Economy. We cannot offer expedited shipping for International orders at this time. All orders are processed and shipped within 72 business hours of receipt. International shipping has a flat rate of $30, but packages will be subject to additional charges if they extend beyond our average weight parameters.
Duties & Taxes
Duties and taxes are calculated based on: item ordered, total amount of order, country of delivery. Duties, taxes and additional custom fees are not included in the order. Customers are responsible for paying for these fees and will be charged at the time of delivery.
Returns & Exchanges
All orders shipping outside the US are final sale and cannot be exchanged or returned. Due to Covid-19, your order may encounter shipping delays from FedEx. Jenni Kayne cannot accept responsibility for any packages lost, stolen or damaged in transit.
|Bust||Wrap tape measure loosely around the fullest part of your bust|
|True Waist||Wrap tape measure loosely around the smallest part of your waist, above your belly button|
|Hip||Wrap tape measure loosely around the widest part of your low hip bones|