Orders & Returns
Placing an Order
Once your order is placed, you will receive an order confirmation email from us. Once your order is placed, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.
If you prefer not to place your order online, you may contact Customer Service to assist you with placing an order over the phone.
We accept all major credit cards, Paypal, online store credit and gift cards. Your credit card will be charged when your order ships. Applicable sales tax will be charged on all orders shipping to a California, Colorado, New York, or Washington address. We also offer checkout with QuadPay on orders of $200 to $2400. Your total purchase will be split into 4 payment installments using a credit or debit card of your choice. Orders under $200 do not qualify to use QuadPay at this time. For more information on this service, please contact us or visit https://www.quadpay.com/how-it-works/. Please note, you cannot use a partial gift card if you are using QuadPay. If a Jenni Kayne gift card is used for the partial payment, you will first be refunded onto the gift card and the remaining balance will be refunded onto the second form of payment used for the order.
Promotions and Discounts
You may use one promotion code per order. Once you enter your promotion code at checkout, your savings will be applied to your order. All items purchased on sale are FINAL SALE and shipping charges are non-refundable. Promotions and discounts cannot be applied to sale items. Promotions and discounts cannot be applied to previous orders. We do not offer price adjustments at this time. Please note that promotion codes require account log-in to use. If you are having trouble applying a discount code, try creating or logging in to a JenniKayne.com account.
We accept returns within 21 days from the delivery date and store credit within 30 days from the original purchase date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. Footwear must be returned in their original shoebox and placed in a shipping box. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items, intimates. swimwear, furniture, beauty products, candles, and apothecary are FINAL SALE. Shipping charges are non-refundable. If a Jenni Kayne gift card is used for the partial payment, you will first be refunded onto the gift card and the remaining balance will be refunded onto the second form of payment used for the order.
For your convenience, items purchased at JenniKayne.com can be returned to any Jenni Kayne store. You must follow the guidelines in our return policy and have your invoice with you at the time of return. See more details below.
Online Return Process
To return an online order via mail, you must email customer service at Service@jennikayne.com to receive a prepaid FedEx return label, place your prepaid FedEx label on the return package along with the original invoice, securely seal it and drop it off at your nearest FedEx store. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. All sales taxes will be refunded, however original shipping charges are non-refundable. You will receive an email notification when your order has been refunded. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Jenni Kayne cannot accept responsibility for any packages lost, stolen or damaged in transit. Please mail all returns to: Jenni Kayne Online Returns 2301 E 7th Street, Suite C-250 Los Angeles, CA 90023 USA
In-Store Return Process
Online orders may now be returned to any of our retail stores. To return an online order in-store, bring the item(s) and your invoice to any Jenni Kayne store. Refunds will be made in the form of the original payment. We cannot accept returns on orders placed online with PayPal or QuadPay. You must follow the guidelines in our return policy and have your invoice with you at the time of return.
We are not able to process online exchanges. If you would like a new size or color, you may return the original item and then place a new order. If you need assistance, please contact us.
If your order says it has been delivered but you did not receive it, please allow for a 2-day waiting period as the package might have been delivered to the wrong address. After this 2-day period, please contact firstname.lastname@example.org for assistance to file a claim on your order. Jenni Kayne cannot accept responsibility for any packages lost, stolen or damaged in transit.
Shipping Fees and Delivery Time
FedEx Ground shipping is free for all orders. We offer FedEx Ground for orders shipping within the United States. For orders shipping to Alaska and Hawaii, we only offer FedEx 3 Day Air or Next Day Air. Orders are processed within 72 hours of receipt. Orders placed on weekends or holidays will begin processing on the following business day. Orders over $500 will require an indirect signature for delivery. We do not offer Saturday delivery or accept PO Boxes for delivery.
|FedEx Ground Shipping||Free|
|FedEx 3rd Day Air||$20|
|FedEx Next Day Air||$45|
At this time, we are only able to ship domestically to addresses located within the U.S.
|Bust||Wrap tape measure loosely around the fullest part of your bust|
|True Waist||Wrap tape measure loosely around the smallest part of your waist, above your belly button|
|Low Hip||Wrap tape measure loosely around the widest part of your low hip bones|