Customer Service

All 2’x3’ rugs ship FedEx for $25, while remaining rugs 7’x10’ and under ship FedEx Economy Ground for $100. All rugs larger than 7'x10' are considered oversized, will incur a $250 shipping fee, and will ship via White Glove delivery. Rugs larger than 9’x12’ ship White Glove for $250 and will have a lead time of 1-3 weeks.

Please note, returns for all 2’x3’, 6’x9’, and 5’x8’ rugs will incur a $12 restocking fee unless return for store credit is selected during the returns process at returns.jennikayne.com. All rugs shipped via white glove (7’x10’ and larger) will be charged a $250 restock fee. Rugs returned must be in original condition, unused.

We reserve the right to deny a refund or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Please know we are unable to ship rugs (of any size) to Alaska, Hawaii or internationally. To return a rug, please contact homeservices@jennikayne.com.