Customer Service

Please note that Jenni Kayne charges a $12 restocking fee for all US returns, which will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit option during the returns process. All returns to Jenni Kayne stores are complimentary. For online returns, visit returns.jennikayne.com to submit your return and receive your prepaid FedEx return label.

We accept unused item(s) for a refund to the original form of payment within 21 days of order delivery—unless otherwise noted. Return packages postmarked 21 to 30 days from delivery will be eligible for a refund in the form of a gift card. Please note that you will have seven days after submitting your return to drop off your package at any FedEx location.

Returns from different orders cannot be combined—please ship back returns from separate orders individually and include a copy of your packing slip or order confirmation. All furniture, apothecary, intimates, gift cards, Jenni Kayne Home Memberships, sale items, and international orders are final sale.

Please note that any shoes with a worn sole will not be accepted for return. If you’re unsure if these are the ones for you, please try on a soft surface. Transactions made during gift-with-purchase promotions or noted as final sale in promotional terms are final sale unless otherwise noted. We reserve the right to refuse any returned item that does not meet our refund policy.

For any questions on furniture purchases, please refer to our furniture policy. For more info, please contact us at service@jennikayne.com or visit www.jennikayne.com