Customer Service

Rewards can be redeemed towards your purchase at checkout both in-store and online. To redeem rewards on jennikayne.com, make sure you’re logged into your account. At checkout, you’ll see your available points displayed that you can redeem on your order. Simply choose the reward you wish to apply to your order. If redeeming points, the points required for your chosen reward will then be deducted from your order total and you can checkout as usual.
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For product redemptions, visit the rewards page here and add your desired product to cart. Please note that product redemptions must accompany a purchase and cannot be redeemed on their own. Products that are redeemed as a reward are final sale and ineligible for return or exchange.

Promotional codes must be added after rewards have been applied. Additionally, your subtotal before applying your rewards must be greater than the reward being used. When shopping in-store, ask your sales associate how many points you have eligible for redemption and let them know how many you’d like to apply towards your purchase.
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Please note, Jenni Kayne Rewards points are refundable only if the entire transaction the points are applied to, is returned. If a partial return is made on an order, the points applied will remain attached to the transaction and not be refunded back to your Rewards balance. Payments made with a gift card will not be eligible for rewards points. We are unable to apply Jenni Kayne Rewards points retroactively.
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You'll earn 5% back on every purchase for our Insider tier and 10% if you’re Icon or VIP.
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