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Furniture Return Policy
Please review the following Jenni Kayne Furniture agreement before making your purchase:
- By purchasing Jenni Kayne furniture, you agree to all Jenni Kayne purchasing terms.
- Jenni Kayne furniture is final sale.
- Please note that furniture orders are unable to be held for delivery at a later date.
Jenni Kayne, Armadillo, and Lulu and Georgia Rugs
- All 2’x3’ rugs ship FedEx for $25, while remaining rugs 7’x10’ and under ship FedEx Ground Economy for $100. All rugs larger than 7'x10' are considered oversized, will incur a $250 shipping fee, and will ship via White Glove delivery. Rugs larger than 9’x12’ ship White Glove for $250 and will have a lead time of 1-3 weeks.
- Please note, returns for all 2’x3’, 6’x9’, and 5’x8’ rugs will incur a $12 restocking fee unless return for store credit is selected during the returns process at returns.jennkayne.com. All rugs shipped via white glove (7’x10’ and larger) will be charged a $250 restock fee. Rugs returned must be in original condition, unused.
- We reserve the right to deny a refund or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Please know we are unable to ship rugs (of any size) to Alaska, Hawaii or internationally. To return a rug, please contact homeservices@jennikayne.com.