Customer Service

Starting May 15th, 2025, we are pleased to offer free exchanges on eligible items within 30 days of order delivery—unless otherwise noted.

To begin an exchange, visit returns.jennikayne.com and select the items you wish to exchange. Please note, at this time, we only offer direct exchanges for different sizes or colors (of equal value) of the same style.

We offer both instant exchanges and standard exchanges. Instant exchanges require your credit card information to be entered at the time of your exchange request. Once your exchange request is submitted, we will begin processing your order. Please note that you will have 14 days after submitting your instant exchange request to drop off your package at any FedEx location to avoid being charged for the requested exchange items. Should your return not be received by FedEx by the 14 day, we will charge the card on file the balance due for the exchange order.

Standard exchanges do not require a credit card at the time of exchange. Once your exchange request has been created, please drop off your return package with FedEx within 7 days. Once FedEx has scanned in the return package, your exchange order will begin processing.

Exchange orders cannot be combined—please ship back items from separate orders individually and include a copy of your packing slip or order confirmation.

Please note all other terms of our return policy apply to exchange orders. Exchange orders are not eligible for further exchanges and are subject to our standard return policy. Exchange inventory is subject to availability.