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Furniture Policy

Furniture Inspection Policy

Please review the following Jenni Kayne Furniture agreement before making your purchase. By purchasing Jenni Kayne furniture, you agree to all Jenni Kayne purchasing terms. Jenni Kayne furniture is final sale. Once your order has been placed, you will have 24 hours to cancel your order. To cancel your order or make any changes during this 24 hour period, please email service@jennikayne.com 24 hours after placing your order, the purchase is considered confirmed and final.

It is the customer’s responsibility to accurately measure their space and account for furniture sizing before placing their order. All furniture specifications can be found under the Design Details on the product page on Jennikayne.com. Our customer service team will answer any additional questions. For help styling Jenni Kayne furniture pieces in your space, contact styling@jennikayne.com for a complimentary consultation. Returns on furniture are only accepted if the item arrives damaged or defective.

All furniture is inspected upon the completion of production and again upon departure from the Jenni Kayne warehouse to the customer. We kindly ask that you inspect the piece upon arrival and notify Jenni Kayne of any damages within 48 hours of delivery. If there are no damages upon receipt, the receiver will be asked to sign for the order before the driver leaves.

Most of our larger furniture pieces are delivered via a third party delivery service. Jenni Kayne customer service will make initial arrangements with the customer. Jenni Kayne customer service will contact you once your order has shipped with a tracking number.